Interactive prototype — tap through a real patient journey
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City Health Clinic
online · typically replies instantly
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TODAY
Behind the scenesAI · telephony · EHR
System events appear here as the patient interacts…
A working simulation of the WhatsApp Business experience for any clinic or practice. Every new chat is first matched to a patient (the EHR identifies by name + date of birth, so a shared phone number may map to several people — or none). After identity is confirmed, all flows run. Voice remains available in parallel — the AI assistant already handles many calls at once.